Support & Chat
Connect Intercom
Live chat support, buyer conversation tracking & quote links.
Overview
Intercom + TackQuote
Empower your sales reps and support agents to collaborate directly with buyers. The Intercom integration displays active quote status, line item totals, and e-signature progress right inside the Intercom Inbox sidebar. Reps can send instant quote links over live chat and track buyer engagement in real time.
Connect Intercom via OAuth. Install the TackQuote app in your Intercom Workspace to enable inbox cards and event webhooks.
Before you start
What you'll need
- Intercom Workspace subscription
- TackQuote Growth plan or above
Setup
How to connect Intercom
Connect Intercom Workspace
Click Connect Intercom in TackQuote Integrations. Log in and authorize the TackQuote Intercom App.Configure Inbox Canvas
Enable the TackQuote sidebar app in Intercom Inbox settings so agents can view active quotes.
Capabilities
What you get
Inbox Sidebar App
View the buyer’s open quotes, margin status, and negotiation history right beside their Intercom chat window.
Automated Event Triggers
Trigger Intercom outbound messages or chat bots when a quote is viewed, negotiated, or signed.
FAQ
Intercom questions
Can buyers request quotes directly through Intercom live chat?
Yes, agents can generate a quote link or trigger an RFQ form directly within the chat conversation.